Who we are
Thank you for choosing Positively Clean LLC! We’re committed to delivering the best service and truly appreciate the opportunity to earn your trust. If there’s anything we can do to improve or expand our services to better meet your needs, please don’t hesitate to let us know—your feedback is vital to our growth.
By partnering with us, you’re supporting local economic development, providing free cleanings for cancer patients, and giving our team the opportunity to earn a fair wage while making a real impact in the community. You’re also choosing a reliable, insured, bonded, and professionally trained team you can trust with your home or business.
We take pride in our values and are excited to serve you! We use safe, natural cleaning products and eco-friendly practices to prioritize both your health and the environment.
General
We respect the privacy of our clients. Any personal information shared with us is kept confidential and used solely for the purpose of service delivery.
- Phone & Office Hours – We are available by phone Monday – Friday between 7:30 – 5:30, if we do not answer leave a message and we will call you back as soon as possible. In the case of an emergency or you need to cancel a service, you may text at any time. Please reserve inquiries during office hours, or head to our Facebook page.
- Cleaning Hours – We are available for cleaning Monday – Friday between 8 – 5, with our last clean of the day scheduled no later than 3:00pm. We do offer cleanings before and after parties, or on Saturday’s, but these need to be scheduled in advance for availability.
- Holidays – We observe New Year’s Day, Good Friday, Easter, Easter Monday, Mothers Day, Memorial Day, Fathers Day, Thanksgiving Eve, Thanksgiving, Labor Day, 4th of July, Christmas Eve, and Christmas Day. We will not be operating on these holidays and will contact you for rescheduling.
- Access to your home – We will make every effort to arrive to your home in a timely manner. Because of possible cancellations or a prior cleaning going longer than expected, we cannot guarantee a specific time. Our teams require timely access to your home to perform their job. We believe the best way to serve you is to be issued with a house key – accessible in a discreet location at your address (preferably a lockbox). If you do choose to meet the cleaner at your home, we offer you one of two time slots (between 8am – 12pm, or 11am – 3pm). Circumstances beyond our control such as traffic, weather, or team illness may affect our arrival time. Your flexibility and understanding in these situations is greatly appreciated. We will always do our best to keep you informed of any delays we may be experiencing.
- Lock Outs – If we arrive to your home and you forgot to leave access to your home or the team is sent away without cleaning for any reason, you will be charged up to 50% of your appointment cost. Our employees are paid hourly and this fee is necessary to cover this cost. Most of our customers entrust us with a key or the door lock code, a responsibility we take very seriously.
- Making Payments – All payments must be made same-day, before the cleaner leaves your home. You will be notified 30 minutes before the clean commences. We accept Cash, Check or eTransfer.
- Positively Clean is a fully licensed and insured company. This ensures that our clients are protected from any potential liabilities during the provision of our services.
- All employees at Positively Clean are required to undergo background checks to ensure the safety and security of our clients. We believe in maintaining a professional and trustworthy team.
Safety
We adhere to all health and safety regulations to ensure a safe working environment for our employees and clients.
- Due to insurance policies we are not permitted to step higher than a 2-step ladder, or lift/move heavy furniture unless noted in the estimate and adjustments will be made.
- Please dispose of bodily fluid hygiene products appropriately. Although we do wear protective gloves, we will not pick up hygiene products off the floor/counters. (It happens)
- Should any member of your household require syringes or other hazardous waste items, please ensure they are disposed of properly in a biohazard receptacle. We do not remove or handle these items.
- As we strive to give you the best experience, please adjust your AC prior to our arrival. We’re happy to readjust the temperature per your written instructions when we leave.
Satisfaction
Your satisfaction is our #1 priority, therefore we guarantee on all of our cleaning services. Any necessary adjustments must be reported within 24 hours of service for resolution.
- Service reliability is extremely important to us. We will turn down business to not disrupt your regular scheduled cleaning. We request that you give us a minimum of 24 hours advance notice (Monday clients must call before 12:00 pm on the previous Friday). Failure to provide adequate notice could result in a $40 late cancellation fee. This fee covers the loss of work for our team and helps us maintain our commitment to providing high-quality cleaning services at affordable prices. We understand that circumstances may arise that require a cancellation, but if a client has more than (2) cancellations we reserve the right to cancel all future cleanings. This policy is in place to ensure fairness to all our clients and maintain the efficiency of our operations. We appreciate your understanding and cooperation with our cancellation policy. Our aim is to provide the best possible service to all our clients, and your compliance helps us achieve this goal.
- Damage or Breakage – We make absolutely every effort to take great care while in your home, but we understand accidents happen. We request all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our team. Damaged or broken items must be reported within 48 hours of service. Note: Positively Clean LLC is not responsible for damage due to faulty/improper installation of any item. All surfaces (eg. marble, granite) are assumed sealed and ready to be cleaned without causing harm.